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RETURNS AND
REFUNDS
We only entertain the requests for
replacement, return or refund only if the request is raised within 5 calendar
days of receiving the product. The customers can also raise the request for
return or refund even before the product is delivered. In other words, we SHALL
NOT entertain any requests for replacement, return or refund after 5 calendar
days from the date of delivery of the product.
Before making any request for
replacement or return kindly note that we shall process the request for
replacement or return only under following circumstances:
1. If the supplied
product has a manufacturing defect.
2. The product supplied
is different from the product ordered.
3. The product supplied
must not have been used or worn out.
4. The customer must
return it in the same original packing in which it was received. Needless to
mention that the original packing must not have been broken or soiled.
5. The customer must
supply the proof of purchase or receipt of the product.
6. Products under
warranty (if eligible).
Nevertheless, the customers shall
not be eligible for return or replacement/exchange under following
circumstances:
1. Items that are
specified as “non-refundable” will not be returned/refunded at any cost.
2. The product must be
non-consumable in nature, i.e., any item which is consumable in nature like
incense sticks, turmeric etc. can neither be replaced nor returned/exchanged under
any circumstance,
3. Bulky items like
statues, paintings, temple or pooja mandir,
4. Customisation or
customised pooja boxes and items.
Process of Returns and Refunds:
1. At the time of
making a request for refund, the customer shall share a receipt or proof of
purchase along with the image of the product (in case of broken or different
product received).
2. Only the amount
equivalent to the value of the product returned shall be refunded and not the
entire value of the purchase. For e.g.: Mr. A purchased 2 pieces of commodity
‘P’ worth Rs. 100/- each and 1 piece of commodity ‘R’ worth Rs. 200/-.
Additional Delivery Charges and Tax paid by Mr. A is Rs.100/-. Therefore the
total invoiced value shall be Rs.100 + Rs.100 (for ‘P’) + Rs.200 (For ‘R’) +
Rs.100(Delivery charges) = Rs.500/. Now Mr. A wants to return 1 piece of
commodity ‘P’. So Mr. A shall be eligible for refund of only Rs.100/- only.
3. Transportation cost
for return shall be borne by the customer.
4. The customer shall pack
the product with due care. In case the product received at the premises of the
vendor is damaged or worn out, the customer shall not be eligible for refund.
5. Once the returned
item is received and inspected, we shall notify the customer through email that
we have received your returned item(s). We shall also notify you of the
approval or rejection of your refund through email.
6. In case of
electronic payment through any mode, once your returned request is approved, we
shall process the refund electronically. A credit will automatically be applied
to your method of payment, within 7-21 business days (check with your bank)
7. In case of COD mode
of payment, we shall issue you store credit for the amount that can be redeemed
while shopping at our website.
8. To summarize the
process of refunds, firstly, upon receiving the product for return, within 7
business days, we shall intimate the customer regarding acceptance or denial of
the refund request. Once the request has been approved, the refund process
shall be initiated and will complete within next 15 days. In simple words, the
entire refund process shall complete within 21 days from the date of receiving
the product at the premises of My Pooja Box.
9. For any query or
delay in refund process, please contact us on at orders@balajipoojabhandar.com
Exchanges
1. My Pooja Box shall
replace/exchange the products only if the product received has manufacturing
defect. The products shall not be replaced or exchanged for any other reasons
as specified. If the customer is desirous of getting his product exchanged, he
shall contact us at orders@balajipoojabhandar.com My
Pooja Box shall entertain the requests for exchange only if the same has been
raised within 5 working days from the date of delivery of the product.
2. At the time of
making a request for exchange, the customer shall share a receipt or proof of
purchase along with the image of the product (in case of broken or different
product received).
3. Only the particular
product with manufacturing defect shall be exchanged and not the entire lot.
4. Transportation cost
for sending the product to the office of the vendor shall be borne by the
customer.
5. The customer shall
pack the product with due care. In case the product received at the premises of
the vendor is damaged or worn out, the customer shall not be eligible for
exchange.
6. Once the returned
item is received and inspected, we shall send you an email to notify that we
have received your item(s). We shall also notify you of the approval or
rejection of your exchange request through email.
7. To summarize the
process of exchange, firstly, upon receiving the item for exchange, within 7
business days, we shall intimate the customer regarding acceptance or denial of
the exchange request. Once the request has been approved, the exchange process
shall be initiated and will complete within next 15 days. In simple words, the
entire process shall complete within 21 days from the date of receiving the
product at the premises of My Pooja Box.
8. For any query or
delay in the process, please contact us on at orders@balajipoojabhandar.com